New booking
A caller asks for a service and preferred day. Tlarna checks available times in Acuity, offers suitable slots, takes the booking details and creates the appointment.
BUILT FOR ACUITY SCHEDULING
AI receptionist for Acuity Scheduling that books directly into your diary.
Tlarna answers the calls your team cannot reach, checks your live Acuity diary and completes the appointment while the caller is still on the phone. Your existing number and normal booking process stay in place — Tlarna simply catches the calls that would otherwise ring out.
First month free · £149/month after · cancel any time
THE PROBLEM
Acuity handles the diary. Tlarna handles the phone.
Online booking works well when clients are ready to book online. Phone callers are different: they may want to ask about a service, compare times, move an appointment or speak before choosing. Tlarna connects that conversation to your Acuity calendar.
- 01
Checks live Acuity availability before offering a time.
- 02
Creates, cancels and reschedules appointments in the same diary your team already uses.
- 03
Answers service, price and opening-hour questions using the information you provide.
LIVE ACUITY WORKFLOW
See the booking journey, not just the feature list.
A typical call can move from an enquiry to a confirmed appointment while your team carries on with the client in front of them.
● Unanswered call · Tlarna picked up
CallerCan I book a 60-minute massage on Saturday morning?
TlarnaI can offer 10:30 AM or 11:45 AM. Would either work for you?
ACUITY BOOKING60-minute massage · Sat 10:30 AM✓
Appointment created in Acuity · confirmation sent
WHAT IT HANDLES
What happens on a typical call
For appointment-based businesses using Acuity Scheduling, Tlarna focuses on the repeatable phone tasks that are easiest to define and hardest to keep answering during busy periods.
Reschedule
The caller needs to move an existing appointment. Tlarna can find an alternative time and update the booking without your team stopping a treatment or consultation.
Cancellation
When a caller needs to cancel, Tlarna can handle the request and keep the diary accurate rather than leaving a voicemail for somebody to process later.
Question or message
For anything outside the information you have approved, Tlarna takes a clear message for your team instead of guessing.
HOW TLARNA HELPS
How Tlarna helps businesses already using Acuity Scheduling
You have already done the hard part by putting your services and availability into Acuity. Tlarna makes that same diary useful on the phone, so callers can move from enquiry to appointment without creating extra reception work.
Turn phone demand into diary activity
Instead of collecting a voicemail and asking somebody to call back later, Tlarna can check live Acuity availability and complete suitable bookings during the original call.
Reduce duplicate admin
New bookings and routine appointment changes are made in the same Acuity diary your team already uses, reducing the need to copy information between a message inbox and the booking system.
Keep availability consistent
Because the assistant checks the connected diary before offering a slot, callers hear availability based on the same booking system your staff and online clients use.
Add phone cover without changing your workflow
Keep your existing business number, website booking page and staff answering calls as normal. Tlarna can step in only when the call would otherwise go unanswered.
WHY IT FITS
Designed as a layer on top of the system you already use
Tlarna does not replace Acuity Scheduling. Acuity remains your source of truth for services, staff availability and appointments. Tlarna gives phone callers a conversational way to use that diary when nobody on your team can answer.
That means you can keep online booking, keep answering the phone when you are free and keep your existing customer journey. The AI receptionist is there for the gap between a ringing phone and a missed opportunity.
See how the Acuity integration works →HOW IT WORKS
Three steps from missed call to booked appointment.
Your phone rings
Your team answers as normal. If nobody picks up, the call can divert to your Tlarna line.
Tlarna handles the conversation
The assistant uses your configured business information and, when needed, checks your connected Acuity diary.
The diary is updated
Suitable bookings and routine changes are completed in Acuity. Anything outside scope can be passed to your team.
FAQ
Common questions.
Can an AI receptionist book directly into Acuity Scheduling?
Yes. Tlarna connects to Acuity so it can check live availability and create bookings during the phone call.
Can it cancel and reschedule Acuity appointments?
Yes. Tlarna is designed to handle common appointment changes as well as new bookings.
Do I have to change my existing business phone number?
No. You can keep your existing number and divert unanswered calls to your Tlarna line.
Which Acuity plan do I need?
Tlarna requires an Acuity plan that provides the API access needed for live diary integration. Check the current setup guidance before connecting your account.
Turn the next missed call into a booking opportunity.
Connect Tlarna to Acuity, keep your existing number and let your team continue answering first.
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