Availability enquiries
Clients can ask what you have available today, tomorrow or later in the week and hear real options from the diary.
AI RECEPTIONIST FOR SALONS
AI receptionist for salons that keeps clients booking while your team is busy.
Hair and beauty teams cannot always stop mid-service to answer the phone. Tlarna acts as an AI salon receptionist for unanswered calls, helping clients choose a service, checking your Acuity diary and booking an available appointment without pulling your team away from the client in front of them.
First month free · £149/month after · cancel any time
THE PROBLEM
Missed salon calls often happen at your busiest moments.
A ringing phone during a colour service, consultation or treatment creates an awkward choice: interrupt the client you are serving or risk losing the person calling. Tlarna gives those callers an immediate answer while your team keeps working.
- 01
Books suitable appointments from your live Acuity availability.
- 02
Explains the services and prices you approve for phone enquiries.
- 03
Handles routine cancellations, changes and messages without interrupting the salon floor.
SALON CALL EXAMPLE
See the booking journey, not just the feature list.
A typical call can move from an enquiry to a confirmed appointment while your team carries on with the client in front of them.
● Unanswered call · Tlarna picked up
CallerDo you have anything for a cut and blow-dry after work tomorrow?
TlarnaI have 5:30 PM or 6:15 PM available. Which would you prefer?
ACUITY BOOKINGCut & blow-dry · Tomorrow 5:30 PM✓
Booked in Acuity without interrupting the salon floor
WHAT IT HANDLES
Useful for the calls salons receive every day
For salons using Acuity Scheduling, Tlarna focuses on the repeatable phone tasks that are easiest to define and hardest to keep answering during busy periods.
Service questions
Tlarna can explain the service information you provide, helping a caller decide what to book before checking times.
Appointment changes
Routine cancellations and reschedules can be completed without leaving a voicemail for reception to process between clients.
After-hours calls
A client calling after closing can still make progress instead of being told to call again when the salon is busy the next day.
HOW TLARNA HELPS
How an AI receptionist can help a busy salon
Salon phone calls often arrive when stylists and therapists are already hands-on with clients. Tlarna gives you an overflow receptionist for those moments, without asking the team to keep checking a missed-call list between appointments.
Protect chair and treatment time
Your team can finish the service in front of them while unanswered calls are handled in the background instead of interrupting a cut, colour, facial or consultation.
Catch booking enquiries while intent is high
A caller asking for availability can hear real appointment options and book there and then, rather than being asked to wait for a callback and potentially contacting another salon.
Reduce repetitive reception questions
Approved information about services, prices, durations, opening hours and booking options can be answered consistently without a stylist repeating the same details throughout the day.
Give clients an answer after closing
Calls outside opening hours do not have to end at voicemail. Routine booking enquiries can still progress while anything that needs a person can be left for follow-up.
WHY IT FITS
A phone receptionist that works around the salon floor
Tlarna is not intended to remove the human side of your salon. Your team can still answer calls whenever they are free. The AI receptionist is there when nobody can pick up, so the client receives an answer instead of a long ring-out or voicemail greeting.
Because bookings are made into Acuity, your team does not need to copy information from a separate message log into the diary later. The aim is simple: fewer interruptions for staff and fewer booking opportunities lost on the phone.
See how the Acuity integration works →HOW IT WORKS
Three steps from missed call to booked appointment.
Your phone rings
Your team answers as normal. If nobody picks up, the call can divert to your Tlarna line.
Tlarna handles the conversation
The assistant uses your configured business information and, when needed, checks your connected Acuity diary.
The diary is updated
Suitable bookings and routine changes are completed in Acuity. Anything outside scope can be passed to your team.
FAQ
Common questions.
Can an AI receptionist book salon appointments?
Yes. Tlarna can check the salon's connected Acuity diary and create appointments from available times.
Will it answer every salon call?
You decide how calls are diverted. Many businesses let staff answer first and send only unanswered calls to Tlarna.
Can it answer questions about salon prices?
Yes, for the prices and service information you configure. If a question is outside that information, it can take a message for your team.
Can clients still book online?
Yes. Tlarna complements your existing online Acuity booking process rather than replacing it.
Turn the next missed call into a booking opportunity.
Connect Tlarna to Acuity, keep your existing number and let your team continue answering first.
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