Staff answer first
The business keeps its normal number and staff can answer whenever they are free.
REAL-WORLD CASE STUDY
38 calls rang out in seven days. That was the problem Tlarna was built to solve.
Thai Lanna Treatment is a busy appointment business using Acuity Scheduling. An internal call-log audit showed how much demand arrived when staff could not reach the phone.
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THE PROBLEM
Therapists cannot answer a phone while delivering a treatment.
The busiest periods can also be the hardest periods to answer calls, which leaves genuine booking demand waiting on voicemail or a callback.
- 01
7-day internal audit window.
- 02
38 calls identified as ring-outs.
- 03
£160 direct booking value and £420 additional lead value identified in the audit.
WHAT IT HANDLES
How Tlarna fits behind the existing reception process
For appointment businesses, Tlarna focuses on the repeatable phone tasks that are easiest to define and hardest to keep answering during busy periods.
Unanswered calls divert
Tlarna handles configured reception tasks instead of sending the caller straight to voicemail.
Acuity stays the diary
Available times and suitable bookings use the same calendar already used by the business.
Humans keep the exceptions
Questions outside scope can be escalated rather than guessed at.
HOW TLARNA HELPS
How to read the audit
The figures describe one real operating period and are not a promise of results for another business.
Real operating data
The audit looked at calls in a live appointment business rather than a hypothetical model.
A narrow time window
The numbers refer to the stated seven-day period.
Results vary
Outcomes depend on call volume, availability, prices, caller intent and configuration.
Built around the gap
The product focuses on answering quickly, using the live diary where appropriate and escalating exceptions.
HOW IT WORKS
Three steps from missed call to booked appointment.
Your phone rings
Your team answers as normal. If nobody picks up, the call can divert to your Tlarna line.
Tlarna handles the conversation
The assistant uses your configured business information and, when needed, checks your connected Acuity diary.
The diary is updated
Suitable bookings and routine changes are completed in Acuity. Anything outside scope can be passed to your team.
Turn the next missed call into a booking opportunity.
Connect Tlarna to Acuity, keep your existing number and let your team continue answering first.
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