First-time client
A new caller can ask about a service, hear the key information you provide and move straight into checking appointment times.
AI RECEPTIONIST FOR BEAUTY SALONS
AI receptionist for beauty salons that books enquiries without pausing treatments.
Beauty appointments are hands-on, which means reception calls often arrive when nobody can reach the phone. Tlarna acts as an AI beauty salon receptionist for those unanswered calls, helping clients with configured service information and booking available slots into Acuity.
First month free · £149/month after · cancel any time
THE PROBLEM
Your team should not have to choose between the client in the room and the client on the phone.
Whether staff are carrying out facials, brows, lashes or other booked treatments, constant phone interruptions make the experience worse. Tlarna provides cover at the moment the call would otherwise be missed.
- 01
Answers routine service and price questions from your approved information.
- 02
Offers live appointment times from your Acuity calendar.
- 03
Books, cancels and reschedules routine appointments without creating an admin backlog.
BEAUTY CALL EXAMPLE
See the booking journey, not just the feature list.
A typical call can move from an enquiry to a confirmed appointment while your team carries on with the client in front of them.
● Unanswered call · Tlarna picked up
CallerCan I book gel nails and a brow shape on Friday?
TlarnaI can offer 1:30 PM or 3 PM for those services. Which works better?
ACUITY BOOKINGGel nails + brow shape · Friday 3:00 PM✓
Multiple services booked into the live diary
WHAT IT HANDLES
Useful across the full booking journey
For beauty salons and beauty treatment businesses using Acuity Scheduling, Tlarna focuses on the repeatable phone tasks that are easiest to define and hardest to keep answering during busy periods.
Returning client
Regular clients can use the phone to book or move an appointment without needing a staff member to stop what they are doing.
Busy periods
When several calls arrive while reception is occupied, Tlarna gives you an overflow option rather than letting each call ring out.
Closed hours
Calls made outside normal opening hours can still become appointments instead of waiting for the next working day.
HOW TLARNA HELPS
How Tlarna helps beauty salons handle more enquiries without more interruptions
Beauty services are hands-on and appointment-led, so the person who knows the diary is often the same person performing the treatment. Tlarna gives routine calls somewhere useful to go while the team stays focused.
Stay focused during hands-on treatments
Brows, lashes, facials and other services can continue without staff repeatedly stopping to answer routine booking calls.
Make a growing service menu easier to navigate
The assistant can use your approved descriptions, durations and prices to help callers understand configured services before checking availability.
Take pressure off busy reception periods
When several clients arrive, checkout is busy or reception is already on another call, Tlarna can provide overflow cover instead of letting new calls ring out.
Reduce the next-day callback list
After-hours booking and appointment-change calls can be handled when possible, leaving fewer routine messages for staff to process when the salon opens.
WHY IT FITS
Consistent answers, even when the salon is busy
Service menus can become complicated as a beauty business grows. Tlarna uses the information you configure so routine callers receive consistent descriptions, prices and booking options rather than different answers depending on who happens to pick up.
When a question needs a human, the assistant can stop and take a message. This keeps automation focused on the repetitive work while your staff retain control over anything that needs professional judgement.
See how the Acuity integration works →HOW IT WORKS
Three steps from missed call to booked appointment.
Your phone rings
Your team answers as normal. If nobody picks up, the call can divert to your Tlarna line.
Tlarna handles the conversation
The assistant uses your configured business information and, when needed, checks your connected Acuity diary.
The diary is updated
Suitable bookings and routine changes are completed in Acuity. Anything outside scope can be passed to your team.
FAQ
Common questions.
Can Tlarna book beauty treatments?
Yes. It can book the enabled services in your connected Acuity diary when suitable availability is found.
Can it answer questions about prices and treatment lengths?
Yes, using the prices, durations and descriptions you configure.
Can I choose which services the AI is allowed to book?
Yes. Your setup controls which appointment types the receptionist should handle.
Does it replace online booking?
No. Online booking can continue exactly as normal. Tlarna serves clients who choose to phone.
Turn the next missed call into a booking opportunity.
Connect Tlarna to Acuity, keep your existing number and let your team continue answering first.
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