Consultation booking
Where consultations are configured as bookable services, callers can hear available times and secure an appointment in Acuity.
AI RECEPTIONIST FOR AESTHETICS CLINICS
AI receptionist for aesthetics clinics that automates bookings, not clinical judgement.
Tlarna gives aesthetics clinics phone cover for routine appointment work: answering missed calls, checking Acuity availability, booking configured services and handling standard appointment changes. Questions that require clinical judgement can be passed to your team rather than answered by the AI.
First month free · £149/month after · cancel any time
THE PROBLEM
Automate the diary work, not the clinical decision.
Aesthetics calls often mix simple scheduling with questions that need a qualified person. Tlarna is designed to separate those jobs: automate the repetitive appointment handling and escalate what should stay human.
- 01
Books only the appointment types and information you configure.
- 02
Handles standard availability, pricing and scheduling questions consistently.
- 03
Takes a message for clinical, suitability or other questions that should be answered by your team.
AESTHETICS CALL EXAMPLE
See the booking journey, not just the feature list.
A typical call can move from an enquiry to a confirmed appointment while your team carries on with the client in front of them.
● Unanswered call · Tlarna picked up
CallerCan I book a consultation next week, and am I suitable for treatment?
TlarnaI can help with the consultation booking. Suitability needs your practitioner, so I’ll leave that question for the clinic.
ACUITY BOOKINGConsultation · Tuesday 4:15 PM✓
Admin handled · clinical question escalated to the team
WHAT IT HANDLES
Where an AI receptionist can help an aesthetics clinic
For aesthetics clinics using Acuity Scheduling, Tlarna focuses on the repeatable phone tasks that are easiest to define and hardest to keep answering during busy periods.
Routine scheduling
Clients can book, cancel or reschedule appropriate appointments without waiting for reception to become free.
General information
Opening hours, configured prices and other approved non-clinical information can be answered automatically.
Clinical escalation
Suitability, medical or treatment-specific judgement can be routed back to your clinic team as a message instead of being guessed.
HOW TLARNA HELPS
How Tlarna helps aesthetics clinics automate administration without automating clinical judgement
Aesthetics clinics receive a mixture of straightforward diary calls and questions that should stay with a qualified practitioner. Tlarna is most useful when those two categories are kept deliberately separate.
Capture consultation enquiries
Where consultations are configured in Acuity, callers can check availability and secure a consultation rather than waiting for reception to return the call.
Remove routine diary work from practitioners
Administrative tasks such as suitable bookings, cancellations and reschedules can be handled without a clinician or practitioner leaving a client to manage the calendar.
Keep approved information consistent
Opening hours, configured prices and other non-clinical information can be answered from the information you provide rather than varying depending on who answers.
Escalate clinical questions instead of guessing
Questions about suitability, risks, medical history, treatment choice or anything requiring professional judgement can be passed to your clinic team for a human response.
WHY IT FITS
A clear boundary between automation and your practitioners
The strongest use of AI in an aesthetics clinic is often administrative rather than clinical. Tlarna focuses on the phone tasks that consume reception time but do not require professional judgement: diary availability, appointment creation, routine changes and approved business information.
That boundary helps the clinic gain the convenience of automated call handling while keeping practitioners responsible for the conversations that depend on assessment, consent or clinical expertise.
See how the Acuity integration works →HOW IT WORKS
Three steps from missed call to booked appointment.
Your phone rings
Your team answers as normal. If nobody picks up, the call can divert to your Tlarna line.
Tlarna handles the conversation
The assistant uses your configured business information and, when needed, checks your connected Acuity diary.
The diary is updated
Suitable bookings and routine changes are completed in Acuity. Anything outside scope can be passed to your team.
FAQ
Common questions.
Can an AI receptionist answer clinical questions for an aesthetics clinic?
Tlarna is intended for administrative phone handling. Questions requiring clinical judgement should be passed to your clinic team.
Can it book aesthetics consultations?
Yes, if the consultation is configured as an enabled appointment type in your Acuity account.
Can it manage cancellations and reschedules?
Yes, routine appointment changes can be handled through the connected diary.
Can we keep our existing phone number?
Yes. Calls can be diverted to Tlarna when your team does not answer.
Turn the next missed call into a booking opportunity.
Connect Tlarna to Acuity, keep your existing number and let your team continue answering first.
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