Treatment booking
A caller can ask for a treatment, preferred date or time and be offered real availability from the connected Acuity calendar.
AI RECEPTIONIST FOR SPAS
AI receptionist for spas that books callers while therapists stay with guests.
Spa teams are often with guests, in treatment rooms or away from reception when the phone rings. Tlarna answers the calls that would otherwise be missed, explains your configured treatments, checks Acuity availability and books the client into the diary.
First month free · £149/month after · cancel any time
THE PROBLEM
The quieter the treatment room, the harder the phone is to answer.
A spa experience depends on uninterrupted attention, yet incoming calls are often valuable booking enquiries. Tlarna gives you a way to protect the guest experience without sending every new caller to voicemail.
- 01
Checks real treatment availability in Acuity before offering appointments.
- 02
Can describe configured treatments, durations and prices consistently.
- 03
Captures messages when a request needs a person rather than inventing an answer.
SPA CALL EXAMPLE
See the booking journey, not just the feature list.
A typical call can move from an enquiry to a confirmed appointment while your team carries on with the client in front of them.
● Unanswered call · Tlarna picked up
CallerHave you got a couples massage available this weekend?
TlarnaI can check that for you. I have Saturday at 2 PM or Sunday at 11 AM.
ACUITY BOOKINGCouples massage · Saturday 2:00 PM✓
Treatment booked while reception stays quiet
WHAT IT HANDLES
Built around common spa enquiries
For day spas and treatment businesses using Acuity Scheduling, Tlarna focuses on the repeatable phone tasks that are easiest to define and hardest to keep answering during busy periods.
Couples or longer sessions
Where you have configured appropriate services, Tlarna can explain the available options and book the matching appointment type.
Price and duration
Clients can hear the information you have approved without a therapist leaving a room to repeat routine details.
Missed-call cover
Your staff can continue answering normally. Calls only need to divert to Tlarna when the team cannot get to them.
HOW TLARNA HELPS
How Tlarna helps spas protect the guest experience
A spa needs calm treatment rooms and responsive booking. Tlarna helps separate those two jobs, so therapists can stay with the guest while new callers still receive useful booking support.
Fewer treatment-room interruptions
Therapists do not need to leave a treatment or break the atmosphere to answer routine availability, price or booking calls.
Fill treatment slots more easily
Callers looking for a treatment can be offered live availability from Acuity while they are still motivated to book, including calls that arrive when reception is occupied.
Explain your menu consistently
Configured treatment names, durations and prices can be explained using the information you approve, helping reduce confusion across a large spa menu.
Keep sensitive questions human
If a caller asks something involving suitability, contraindications or judgement outside the approved information, Tlarna can take a message rather than invent an answer.
WHY IT FITS
Keep the calm experience for the guest who is already there
For spas, the value of a receptionist is not simply answering a phone. It is protecting treatment time while still making it easy for the next guest to book. Tlarna is designed around that exact handover: staff first, AI when the call would otherwise be lost.
The booking goes into Acuity rather than sitting in a voicemail inbox, so the calendar is updated immediately and the client can receive a confirmation without waiting for somebody to call back.
See how the Acuity integration works →HOW IT WORKS
Three steps from missed call to booked appointment.
Your phone rings
Your team answers as normal. If nobody picks up, the call can divert to your Tlarna line.
Tlarna handles the conversation
The assistant uses your configured business information and, when needed, checks your connected Acuity diary.
The diary is updated
Suitable bookings and routine changes are completed in Acuity. Anything outside scope can be passed to your team.
FAQ
Common questions.
Can Tlarna book spa treatments into Acuity?
Yes. It can use the connected Acuity diary to offer available appointments and create the booking.
Can it explain different spa treatments?
Yes, based on the service descriptions, durations and prices you configure for it.
What happens with unusual or sensitive questions?
Tlarna can take a message and pass it to your team rather than guessing or giving information you have not approved.
Do staff still get the chance to answer first?
Yes. You can keep your normal phone number and use call diversion so Tlarna only receives calls your team does not answer.
Turn the next missed call into a booking opportunity.
Connect Tlarna to Acuity, keep your existing number and let your team continue answering first.
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