New appointment
A caller can request an enabled appointment, hear suitable times and complete the booking without waiting for a callback.
AI RECEPTIONIST FOR APPOINTMENT CLINICS
AI receptionist for appointment clinics that reduces routine front-desk calls.
Tlarna helps appointment-based clinics answer routine phone demand without adding another person to the front desk. It can pick up unanswered calls, use your configured information, check the connected Acuity diary and complete suitable bookings while your team continues serving patients or clients.
First month free · £149/month after · cancel any time
THE PROBLEM
Reduce the routine call load while keeping your team in control.
A clinic phone line can fill with availability questions, changes and straightforward booking requests. Those calls matter, but they can also consume the same staff time needed for people already in the clinic.
- 01
Provides booking cover when reception is busy, closed or temporarily unavailable.
- 02
Uses live Acuity availability for configured appointment types.
- 03
Escalates questions outside approved information instead of improvising.
CLINIC CALL EXAMPLE
See the booking journey, not just the feature list.
A typical call can move from an enquiry to a confirmed appointment while your team carries on with the client in front of them.
● Unanswered call · Tlarna picked up
CallerI need to move my appointment from Thursday. What else is available?
TlarnaI can help with the appointment change. I have Friday at 10 AM or Monday at 2:30 PM.
ACUITY BOOKINGAppointment moved · Monday 2:30 PM✓
Routine admin completed · clinical questions stay with staff
WHAT IT HANDLES
Handle the repeatable calls first
For appointment-based clinics using Acuity Scheduling, Tlarna focuses on the repeatable phone tasks that are easiest to define and hardest to keep answering during busy periods.
Diary change
Routine cancellations and reschedules can be processed without adding another task to reception's queue.
Opening and service information
The assistant can answer approved business information consistently across calls.
Human follow-up
When the caller needs advice or information outside the configured scope, Tlarna takes a clear message for the clinic.
HOW TLARNA HELPS
How Tlarna helps appointment-based clinics reduce front-desk pressure
Clinic reception teams can spend a large part of the day on predictable diary calls. Tlarna can handle the defined administrative part of that workload while leaving advice and professional judgement with your staff.
Reduce routine calls reaching the front desk
Availability checks, enabled appointment bookings and straightforward changes can be handled without adding another call to the reception queue.
Help callers when staff are already occupied
If reception is serving somebody in person or already on another call, Tlarna can answer instead of making the new caller repeatedly try again.
Keep the connected diary up to date
Suitable bookings and routine changes are made through Acuity, helping keep the same calendar current for staff, online bookings and phone enquiries.
Keep advice and judgement with humans
Tlarna is for administrative call handling, not diagnosis or medical advice. Questions outside the approved scope can be captured for follow-up by the clinic team.
WHY IT FITS
Use automation where the rules are clear
Clinic phone calls vary widely, so Tlarna is designed around a defined scope. It handles the repeatable administrative conversations you configure and leaves judgement-based questions to the people responsible for answering them.
For businesses already running their diary in Acuity, that creates a practical workflow: one booking system, one existing phone number and an AI receptionist available when the team cannot answer.
See how the Acuity integration works →HOW IT WORKS
Three steps from missed call to booked appointment.
Your phone rings
Your team answers as normal. If nobody picks up, the call can divert to your Tlarna line.
Tlarna handles the conversation
The assistant uses your configured business information and, when needed, checks your connected Acuity diary.
The diary is updated
Suitable bookings and routine changes are completed in Acuity. Anything outside scope can be passed to your team.
FAQ
Common questions.
What kind of clinic calls can Tlarna handle?
It is designed for routine administrative calls such as availability, configured appointment bookings, cancellations, reschedules and approved business information.
Does Tlarna give medical advice?
No. Questions requiring medical or professional judgement should be escalated to your clinic team.
Does it use our live Acuity calendar?
Yes. The Acuity connection is used to check availability and manage configured appointments.
Can staff still answer calls normally?
Yes. Your phone setup can let staff answer first and divert only unanswered calls to Tlarna.
Turn the next missed call into a booking opportunity.
Connect Tlarna to Acuity, keep your existing number and let your team continue answering first.
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