Same-week appointments
A caller looking for the next available massage can be offered suitable diary slots during the call.
AI RECEPTIONIST FOR MASSAGE BUSINESSES
AI receptionist for massage businesses that books clients while therapists stay in treatment.
Massage businesses have a simple phone problem: the people best placed to answer are often in a treatment and cannot stop. Tlarna covers unanswered calls, checks the live Acuity diary and books clients into the services and times you have configured.
First month free · £149/month after · cancel any time
THE PROBLEM
A missed call can become somebody else's booking in minutes.
Massage clients often call because they want an appointment soon. If nobody answers, they may simply try the next local business. Tlarna gives the caller an immediate route from enquiry to confirmed appointment.
- 01
Handles common questions about treatment types, durations, prices and availability.
- 02
Books directly into your connected Acuity diary instead of leaving a callback task.
- 03
Lets therapists remain focused on the client on the table.
MASSAGE CALL EXAMPLE
See the booking journey, not just the feature list.
A typical call can move from an enquiry to a confirmed appointment while your team carries on with the client in front of them.
● Unanswered call · Tlarna picked up
CallerCan I get a deep tissue massage today after 4?
TlarnaYes. I have 4:30 PM or 6 PM available for 60 minutes. Which suits you?
ACUITY BOOKINGDeep Tissue Massage · Today 6:00 PM✓
Booking captured while the therapist stays in the treatment room
WHAT IT HANDLES
A better fallback than voicemail
For massage clinics, massage studios and treatment businesses using Acuity, Tlarna focuses on the repeatable phone tasks that are easiest to define and hardest to keep answering during busy periods.
Treatment selection
Tlarna can describe the massage services you configure and use that information to guide the caller toward the right appointment type.
Rescheduling
Clients who need to move an appointment can handle a routine change without waiting until a therapist is free to return the call.
Messages for the team
Questions that require human judgement are passed back as a message rather than answered speculatively.
HOW TLARNA HELPS
How Tlarna helps massage businesses turn missed calls into appointments
Massage therapists are often unable to answer for long stretches because they are in treatment. Tlarna gives callers a route to book during those periods instead of depending on the therapist finding time to return every missed call.
Keep therapists with the client
A massage does not need to be interrupted just because the business phone rings. Tlarna can cover the routine enquiry while the therapist finishes the booked session.
Capture urgent and same-week demand
People often phone massage businesses because they want the next available appointment. Tlarna can check live Acuity availability immediately rather than delaying the enquiry.
Reduce gaps between treatments
Routine bookings and reschedules can be completed without waiting until a therapist has a gap to listen to voicemail and return calls.
Keep treatment guidance within scope
Tlarna can explain the service descriptions you provide, while medical, suitability or judgement-based questions can be passed back to the therapist.
WHY IT FITS
Created from the reality of a treatment business
Tlarna is designed for the exact situation where treatment staff are productive but unreachable by phone. The goal is not to replace personal service; it is to stop telephone demand from competing with the appointment already taking place.
The caller gets an answer and, when appropriate, a confirmed slot. Your team gets a cleaner diary and fewer voicemail callbacks to work through between treatments.
See how the Acuity integration works →HOW IT WORKS
Three steps from missed call to booked appointment.
Your phone rings
Your team answers as normal. If nobody picks up, the call can divert to your Tlarna line.
Tlarna handles the conversation
The assistant uses your configured business information and, when needed, checks your connected Acuity diary.
The diary is updated
Suitable bookings and routine changes are completed in Acuity. Anything outside scope can be passed to your team.
FAQ
Common questions.
Can an AI receptionist book massage appointments?
Yes. Tlarna can check available massage appointments in Acuity and create a booking during the call.
Can it tell callers the difference between treatments?
It can explain the service descriptions you provide and use those approved details during the conversation.
Can it handle 30, 60 and 90 minute services?
Yes, provided those appointment types are configured in your connected Acuity account and enabled for Tlarna.
What if a caller asks something clinical?
Tlarna should not guess. It can take the caller's details and pass the question to your team for a human response.
Turn the next missed call into a booking opportunity.
Connect Tlarna to Acuity, keep your existing number and let your team continue answering first.
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